Frequently Asked Questions (FAQ)

What type of chocolate do you use?

🟤 Product Information

We use high-quality couverture chocolate made from fine-flavour cocoa beans. No cocoa solids or powder—just rich, pure cocoa butter and authentic ingredients.

We use high-quality, honest ingredients including real fruits, nuts, and pure cocoa butter. While not certified organic, we focus on clean, authentic components.

Do you have milk chocolates?

Currently, we do not offer a fully vegan chocolate line, but we’re working on it!

Yes, several of our flavours like Hazel Luxe and Bahar Al Ghazal contain creamy milk chocolate for a smooth, balanced taste.

Are your chocolates organic?

Do you have vegan chocolates?

Do you have dark chocolates?

Yes! We offer rich dark chocolates like Sinful Delight and Bahar Al Ghazal. Explore our dark collection in the shop section.

Are the flavors natural?

Absolutely. We use real ingredients—no artificial flavours or preservatives.

What is the shelf life of your chocolates?

Our chocolates have a shelf life of up to 2 months if stored properly in a cool, dry place away from sunlight.

What is the ideal storage for your chocolates?

Store them at room temperature (18–22°C), in an airtight box away from humidity and heat.

Are your products nut-free?

Some of our products contain nuts like hazelnuts and pistachios. If you have nut allergies, please read the ingredient list carefully or contact us before ordering.

Do you have chocolate options for kids?

Yes, our mild-flavoured milk chocolates are perfect for children!

Do you have sugar-free chocolates?

Not yet, but we plan to introduce sugar-free options soon.

Does your liquor chocolate contain alcohol?

No. We do not use alcohol in any of our chocolate products.

Which chocolate can I eat if I have PCOS?

Our dark chocolates like Sinful Delight have lower sugar content and may be suitable in moderation. Always consult your doctor first.

📦 Ordering & Shipping

How long does it take to process and ship an order?

Orders within Dubai or outside Dubai will be delivered in 24 hours.

How can I track my order?

Once your order is placed, we’ll send tracking details via email or WhatsApp.

🎁 Customization & Gift Options

Can I customize flavours in gift boxes?

Yes! You can choose assorted or single-flavour chocolates for both Solo (5-piece) and Celebration (24-piece) boxes.

Do you offer corporate gifts?

Yes, we cater to bulk and custom corporate gifting. Reach out to us at orders.zezy@gmail.com.

What are the gift options for weddings, parties, or special events?

We offer beautifully packed, customizable chocolate boxes that can be tailored to your theme and quantity requirements.

🌱 Honest Ingredients

What does 'Honest Ingredients' mean?

It means we prioritize quality:

• No cocoa solids—only pure cocoa butter

• Brown sugar instead of refined white

• NON-GMO Sunflower Lecithin instead of soy

• No hydrogenated fats or palm oil

• Real fruits, spices, nuts, and floral extracts

Why use Sunflower Lecithin over Soya Lecithin?

Sunflower Lecithin is NON-GMO and allergen-friendly—perfect for clean-label chocolates.

What do you use instead of palm oil?

We use pure cocoa butter for rich texture and flavour—no palm oil or hydrogenated fats.

Muscovado Sugar vs White Sugar—why the change?

Muscovado sugar retains natural molasses, offering better taste and nutritional value.

🌍 Sustainability & Packaging

Why do you use Styrofoam or plastic in packaging?

While we’re actively searching for better alternatives, Styrofoam currently helps protect chocolates during delivery. We’re working toward eco-friendly options soon.

If you have more questions, feel free to contact us at orders.zezy@gmail.com or call/WhatsApp us at +971585731105.